Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents affecting some customer accounts. Learn more and get support.
There are more options available if you ever need support to pay your bill. You might be able to access a payment plan or extensions. These details will also be on your bill.
Remember, if you can't pay the full amount at once, you can pay a smaller amount, any time, without a formal payment plan.
The amount you pay for your water is based on the prices set out in the Greater Western Water determination, released by the ESC in June 2024.
For more information visit our price submission page or the Essential Services Commission website.
GWW formed in 2021 by bringing together Western Water and City West Water.
The Victorian Essential Services Commission (ESC) regulates the prices we charge.
Our current prices and charges are based on the determination approved by the ESC for Greater Western Water in June 2024.
You can claim a concession if you have:
The safety of our customers and employees is absolute. Providing respectful and confidential help for those impacted by family and domestic violence is part of our commitment to our customers. This includes:
