Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
Losing loved ones and friends is a difficult and emotional time. When a Greater Western Water account holder passes away, we’re here to help.
How you can notify us
Australian Death Notification Service
The Australian Death Notification Service (ADNS) lets you notify multiple organisations of a death through one simple, secure online platform, reducing the number of difficult conversations.
It’s a free service that can be completed anytime, anywhere:
enter the details of the person who passed away
details are checked to confirm the death has been registered
enter your details as the notifier
choose which organisations to notify
your selected organisations are notified and will contact you within 10 business days.
We can process account closures and/or transfers with:
Executor (generally a Lawyer or solicitor)
any other person legally authorised to manage the estate
an authorised representative on the account.
For privacy reasons, we may ask for supporting documents to confirm your relationship with the deceased.
When a property owner passes away
A solicitor will notify us when the property title has been updated at the Titles Office (where the ownership is legally changed). Once this happens, we will change the names on the account.
Are you experiencing financial difficulties?
We know it’s a difficult time, emotionally and financially. We have a range of payment support options to help residential customers experiencing genuine financial difficulties.
