You're a renter moving in
Whether you’re new to our service area, or have lived here before, we’re glad you’re part of Greater Western Water.
New customers
As a renter moving into a new property, you don’t need to do anything to set up your account.
Your rental provider or property manager is responsible for sending us your details, and we’ll set up the account for you.
You’ll receive your first bill about three months after you move in. All new customers receive e-bills.
Existing customers
Tell us you’re moving out of your old property so we can close your old account. Under the Water Act 1989 section s273A(1)(c), the owner or real estate agent is responsible for letting us know you're moving in. Please advise them to let me know your move in details.
You'll need to cancel any payment arrangements you have for your old account. When you get your new account, you'll need to set them up again.
What charges will you pay?
You’re only responsible for paying water usage charges and sewage disposal charges. The property owner or rental provider pays all other charges.
