An important update about your bill

Some customer bills have been delayed by technical issues. You will have four months to pay any late bill. You don’t need to do anything. Find out more.

Trade Waste Customer Charter

The Trade Waste Customer Charter outlines the rights and obligations between us and the trade waste customers we serve.

The purpose of the Trade Waste Customer Charter is to:

  • inform you about our trade waste services, and shared rights and responsibilities
  • allow for consistent, transparent and timely decision-making for trade waste applications and management
  • ensure trade waste services comply with the Essential Services Commission’s requirements

 

Trade Waste Customer Charter (PDF 364.02 KB)