Important customer updates

Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.

Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.

Trade Waste Customer Charter

The Trade Waste Customer Charter outlines the rights and obligations between us and the trade waste customers we serve.

The purpose of the Trade Waste Customer Charter is to:

  • inform you about our trade waste services, and shared rights and responsibilities
  • allow for consistent, transparent and timely decision-making for trade waste applications and management
  • ensure trade waste services comply with the Essential Services Commission’s requirements

 

Trade Waste Customer Charter (PDF 364.02 KB)
the australian aboriginal flag the torres strait islander flag

Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

Back to top