Changes for business customers
We've upgraded our billing and payment systems.
This includes a new look bill and online account to make paying your bill and managing your account easier. You'll also get a new 10-digit account number. Reference numbers have changed for some customers using BPAY or Post Billpay.
What you can expect in 2024
Read more about what's changed below.
Changes to your bill
- Your new look water bill that's easier to read and understand.
- You'll get a new 10-digit account number on your new look bill.
- Reference numbers and the biller code have changed for some customers using BPAY or Post Billpay.
- If you currently pay a parks charge, we'll bill this quarterly from 1 July 2024 instead of collecting it as an annual charge, helping to even out your bills. Property owners who are not connected to our water network will continue to receive the parks charge annually.
Paying your bill
- We've started phasing out cheque payments. To help prepare for the Australian Government's decision to phase out cheques in the next few years, we're encouraging customers to use more secure forms of payment. These include online, BPAY and direct debit. This helps to keep your personal and financial information safe. Please see your bill for all payment options.
Direct debit changes
- Depending on the location of your property, you may notice a change in bank ID on your statements. There will be no impact to your payments. Visit our direct debit webpage to access your current service agreement.
- If you're paying for more than one property using direct debit, your bank statement will have a line item for each account, with the different account numbers.
Managing your account online
- We're building a new online account, called My GWW, to improve your billing experience. My GWW will give your business more flexibility to pay your bill and manage your account. My GWW will be available for business customers in 2025.
Changes for trade waste customers
We're aligning our risk rank numbers for all customers across the region. A risk rank number is given to all trade waste customers. It measures the level of risk a business's activities pose to our sewerage network. From 1 July, risk rank category 1 will be the highest risk, and 5 will be the lowest. Your charges will not be affected by this change.
Keeping your account information safe
Report unusual texts or emails branded as GWW so we can investigate.
We’re always working to protect your personal information, and we need your help to recognise and avoid scams too.
Always go through trusted channels to make a payment or changes to your account.
If you receive unusual or unexpected communication from us, you can confirm the information by calling 13 44 99.
Learn more about protecting your Greater Western Water account.
