Some customer bills have been delayed by technical issues. You will have four months to pay any late bill. You don’t need to do anything. Find out more.
In the area previously serviced by Western Water, we use several water sources to supply customers.
Having access to multiple sources ensures we can meet demand, cater for a growing population and manage water supplies when inflows are low.
When local supplies are low, or reservoirs are at decreased capacity, supply changes ensure our customers have access to water that is safe, healthy to drink and meets the Australian Drinking Water Guidelines.
When water supply changes take effect, some customers may notice a slight change in taste. This is due to the different water treatment processes we use for local source water storages, compared to when drinking water is sourced from Melbourne.
Water sources
Town
Available sources
Current source
Last change
Bacchus Marsh and Darley
• Merrimu Reservoir • Djerriwarrh Reservoir • Melbourne supply system
Merrimu Reservoir
October 2024
Bulla
• Rosslynne Reservoir • Melbourne supply system
Melbourne supply system
May 2016
Diggers Rest
• Rosslynne Reservoir • Melbourne supply system
Melbourne supply system
May 2016
Gisborne, New Gisborne and Gisborne South
• Rosslynne Reservoir • Melbourne supply system
Rosslynne Reservoir
November 2024
Lancefield*
• Lancefield surface water (Garden Hut Reservoir, Lancefield Basin) • Lancefield ground water (local bores) • Local surface water (Rosslynne Reservoir, Romsey surface water) • Melbourne supply system
Lancefield surface water
Lancefield ground water
Melbourne supply system
March 2021
Long Forrest
• Merrimu Reservoir • Djerriwarrh Reservoir • Melbourne supply system
Melbourne supply system
November 2023
Macedon and Mount Macedon
• Rosslynne Reservoir • Melbourne supply system
Rosslynne Reservoir
November 2024
Melton and Melton South
• Merrimu Reservoir • Djerriwarrh Reservoir • Melbourne supply system
Melbourne supply system Merrimu Reservoir
April 2021
Myrniong*
• Pykes Creek Reservoir
Pykes Creek Reservoir
N/A
Riddells Creek
• Rosslynne Reservoir • Melbourne supply system
Rosslynne Reservoir
November 2024
Rockbank
• Merrimu Reservoir • Djerriwarrh Reservoir • Melbourne supply system
Melbourne supply system
June 2016
Romsey*
• Romsey surface water (Kerrie Reservoir, Wright Reservoir) • Romsey ground water (local bore) • Rosslynne Reservoir • Melbourne supply system
Romsey surface water
Melbourne supply system
March 2021
Sunbury
• Rosslynne Reservoir • Melbourne supply system
Melbourne supply system
May 2016
Toolern Vale
• Merrimu Reservoir • Djerriwarrh Reservoir • Melbourne supply system
Melbourne supply system
November 2023
Woodend*
• Woodend system (Campaspe Reservoir, Graham Brock Reservoir, Reservoir C and Mount Macedon reservoirs) • Rosslynne Reservoir • Melbourne supply system
Woodend system
April 2024
* These towns only receive fluoridated water when supplied with water from outside their normal water source. For example, in times of drought water may come from Melbourne or be brought in from other sources. The long-term levels of fluoride during these times are below what is expected from a normal fluoridated water supply. For more information about fluoride, visit the Department of Health and Human Services website or call their hotline on 1300 761 874.
