Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
If you hold an eligible concession card but your name is not on the bill, contact us for assistance. We're available Monday to Friday between 8:30am and 5pm, except public holidays.
when you are a landlord not living in the property.
We collect a parks charge for the Department of Energy, Environment and Climate Action (DEECA). This helps to develop, manage and maintain Melbourne's major parks, gardens and waterways. For more information, visit Parks Victoria.