Claim a concession

Is my card eligible?

You can claim a concession if you have:

• a Pensioner Concession Card
• a Health Care Card
• a Veterans’ Affairs Gold Card.

For more information on water and sewerage concessions, visit the Department of Families, Fairness and Housing (DFFH). To see if your concession card is eligible visit Concessions at a glance.

You can only register one card for your property.

If you hold an eligible concession card but your name is not on the bill, contact us for assistance. We're available Monday to Friday between 8:30am and 5pm, except public holidays.

• SMS 0480 015 200
• Start a webchat
• Call us on 13 44 99
  Note: we’ve temporarily extended our call centre hours. You can reach us by phone Monday to Friday 8am to 7pm, and Saturday and Sunday 9am to 5pm (closed public holidays).

Other conditions

To claim a concession, you must also:

• be the main account holder
• be applying for the property you live at
• have the same name and address on your card and your bill.

If your card and account details don’t match, contact Services Australia or the Department of Veteran Affairs to update your card.

To apply for a concession on a business property, contact the State Revenue Office.

Log in to My GWW to apply for a concession or give us a call 13 44 99.

How much is the concession?

We offer rebates off water, sewerage and usage charges to customers who are concession card holders.

For the 2025/26 financial year, the following concession amounts can be applied to eligible residential accounts:

• 50% rebate on water and sewerage charges up to a yearly maximum of $372.10
• 50% rebate on single service, e.g. water only, up to a maximum of $186.05

The concession amount is distributed evenly across the bills you receive from us each year.

We can backdate concessions up to 12 months from your application dates. Contact Centrelink for backdated concessions greater than 12 months.

More information

You can’t claim a concession:

• on the Parks Charge
• on the Waterways and Drainage Charge
• when you are a landlord not living in the property.

We collect a parks charge for the Department of Energy, Environment and Climate Action (DEECA). This helps to develop, manage and maintain Melbourne's major parks, gardens and waterways. For more information, visit Parks Victoria.