Important customer updates

Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.

Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.

Applications and procedures for contractors and suppliers

Find applications and procedures for working with Greater Western Water (GWW) infrastructure.

Anyone working on any GWW infrastructure must follow specific safety procedures. This includes things like pipes, sewers and pumping stations. 

The procedures listed below apply to all GWW employees, contractors and third parties.

You can email questions to safety@gww.com.au.

Confined spaces entry (CSE)

Before applying for a CSE permit you must:

  • read the management of confined spaces procedure
  • upload all worker credentials for CSE to ARCUS
  • advise the Operations Control Centre (OCC) by emailing confinedspacegf@gww.com.au, if there are any changes to your work party roster.

When you apply for access GWW Confined Spaces you must also submit:

  • copies of current Confined Space Entry Tickets for each employee/sub-contractor accessing/entering confined space
  • copy of current GWW Induction
  • copy of site-specific Safe Work Method Statement (SWMS)
  • copy of submitted "Notice of Intention to Perform Construction Excavation Work – WorkSafe FOR907/01/06.18" (if applicable)
  • a sitemap indicating the location of the proposed works and relevant GWW assets
GWW Management of Confined Spaces Procedure (PDF 268.86 KB)
GWW Confined Space Entry Application (PDF 350.48 KB)
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Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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