Important update: potential customer data breaches
Potential customer data breaches: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
Please note we're currently experiencing delays in processing plumbing and property applications.
Some applications will take longer than others, and there are factors that can impact our processing times.
Please see below table for estimated processing times.
Application type
Estimated processing time
Water and sewer application – single residential connection
10 business days
Size, depth and offset
5 business days
Pressure and flow information
5 business days
Depending how complex your development is, it may need more investigation and take longer to assess. To avoid further delays, please ensure you supply all required information and documentation with your application.
Please refer to the table below for estimated timeframe for initial contact regarding your application.
Application type
Estimated processing time
Water and sewer application – commercial and multi-unit
