Important customer update

Billing updates and customer privacy

We’re here to help with billing issues and potential privacy incidents affecting some customer accounts. Learn more and get support.

Apply for a concession

If you have a valid concession card, you can claim a discount on your water bill.

How to apply

Log into My GWW

You can also download the Department of Families, Fairness and Housing's concession application.

Applications can also be sent to:

Greater Western Water 
Locked Bag 350 
Sunshine VIC 3020

Processing your application

Once we receive your application, it can take up to five working days to be processed.

When your application is approved, we will apply the concession to your next bill.

the australian aboriginal flag the torres strait islander flag

Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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