Some customer bills have been impacted by technical issues. We’re here to help with flexible payment options and support. Find out more.
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You can also download the Department of Families, Fairness and Housing's concession application.
Applications can also be sent to:
Greater Western Water Locked Bag 350 Sunshine VIC 3020
Once we receive your application, it can take up to five working days to be processed.
When your application is approved, we will apply the concession to your next bill.
