Some customer bills have been delayed by technical issues. You will have four months to pay any late bill. You don’t need to do anything. Find out more.
If you're a property owner and have renters moving in, you need to let us know.
Please note, it's taking us longer than usual to process these requests.
We're sorry for any inconvenience caused and thank you for your patience. We're doing all we can to resolve the issue as quickly as possible.
Please note, it's taking us longer than usual to process these requests.
We're sorry for any inconvenience caused and thank you for your patience. We're doing all we can to resolve the issue as quickly as possible.
Under the Water Act 1989, landlords, real estate agents or other authorised agents are responsible for notifying us that tenants are moving in.
Let us know up to 30 days before your renters move in, and no less than two days before their move-in date.
We will complete a meter read before the renters move in, and make sure they are not charged for any water usage until they occupy the property.
Meters are read Monday to Friday between 7am and 5pm.
As the property owner, you will still receive a bill for your property.
You will pay for service and network charges, Melbourne Waterways charges and special meter reads.
Your renters will pay for their water usage and sewage disposal charges.
If your renters hold a concession card, they may be eligible to apply for a concession on their water bill. You can’t apply on behalf of your renters, as they will need to do this themselves.
