Important customer updates

Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.

Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.

Accredited consultants and contractors

Only accredited consultants and contractors can carry out water and sewerage works within our service area.

Our accredited consultants perform design, engineering and construction services. Our accredited contractors perform construction and maintenance services.

We build strong working relationships with our accredited consultants and contractors so you can trust they will maintain the highest safety standards.

Some contractors and consultants, including our delivery partners, also work with us on projects, upgrades and repairs. 

 

Find out more

Find consultants and contractors
Apply for accreditation
Contractor induction
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Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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