Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents affecting some customer accounts. Learn more and get support.
More than 1000 entries were submitted by children from 21 schools in our service area.
Greater Western Water employees voted for their favourite posters. The winners were announced on 18 October 2022 at a special event in Sunbury.
The following legislation applies to water corporations in Victoria:
Over the next 30 years, our region’s population is expected to double. It’s a landscape that’s changing fast and we’re excited to welcome this diverse and growing community into our service area – adding to the almost 1.3 million residential and business customers already here.
Our Gifts, Benefits and Hospital Policy states Greater Western Water’s position on:
This policy applies to all GWW directors, executives, employees, "in house" contractors and consultants and any individuals or groups undertaking activity for or on behalf of GWW.
Under the Freedom of Information Act 1982 (the FOI Act), everyone has the right to ask for access to documents held by Greater Western Water.
You have the right to:
Maree was appointed as our inaugural Managing Director for 1 July 2021. Maree has extensive executive-level experience across government, manufacturing and the utilities industries. She was the Managing Director of City West Water before her current appointment as Greater Western Water’s Managing Director. In 2018, IPAA Victoria acknowledged Maree’s leadership accomplishments in their Top 50 Women in the Public Sector list.
Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate. We pay our deepest respects to the traditional custodians past, present and future. We acknowledge the continued cultural, social and spiritual connections that First Nations peoples have with the lands and waters, and we recognise and value that the Traditional Owner groups have cared for and protected them for thousands of generations.