Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
We're upgrading our billing and payment systems to give you a better customer experience.
This includes a new look bill and online account to make paying your bill and managing your account easier. From 1 July, we’ve also introduced new prices and changed how often some charges appear.
While we make necessary changes for the future, we're committed to ensuring prices for your water and sewerage services remain fair today.