Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
What we can expect in 2025 and what we’re doing to secure a resilient, reliable water supply.
Melbourne’s Annual Water Outlook 2025 shows that water storage levels are expected to remain secure for the year ahead, with Melbourne's water storages are sitting at 88.4 per cent.
Although water restrictions are not expected for Greater Melbourne over the next 12 months, permanent water saving rules continue to apply, and we all need to make every drop count.
Our water demand is growing over the long term and high storages are the best way to ensure a reliable, resilient supply.
Melbourne's Annual Water Outlook is a collaboration between Greater Western Water, Melbourne Water, South East Water and Yarra Valley Water.
Together, we look at Greater Melbourne's water storage levels, the amount we use and how much we need – and what that means for the coming year and into the future.