Important customer update

We're experiencing exceptionally high call volumes and apologise for any inconvenience. View the latest on billing delays and support options.

You have renters moving out

As the property owner or manager, you're not responsible for closing a renter's water account.

Please note, it's taking us longer than usual to process these requests. We're sorry for any inconvenience caused and thank you for your patience. 

We're doing all we can to resolve the issue as quickly as possible.

Renters moving out of a property must close their own account.

Your renters should tell us up to 30 days, and no less than two days, before the move date.

We’ll arrange a final meter read so your renters are not charged for any water used after they leave the property.

They'll get their last water bill about 10 days after the final meter read.

Find out more

Renters
Homeowners