Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents affecting some customer accounts. Learn more and get support.
Our strategies, plans and reports outline our vision and purpose, and explain how we will fulfill our obligations to our customers and community.
2030 Strategy
Community Engagement Framework
Corporate Plan 2023–28
Drought Preparedness Plan
Gender Equality Action Plan
Reconciliation Action Plan
Annual reports
Customer outcomes performance reports
Melbourne's Water Outlook 2025
Drinking Water Quality Report