Important customer updates

Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.

Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.

Our strategies, plans and reports

Our strategies, plans and reports outline our vision and purpose, and explain how we will fulfill our obligations to our customers and community.

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Looking for our policies and charters?

Our policies and our charters explain our commitments and responsibilities to our customers, community and people.
Find our policies and charters
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Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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