Important customer updates

Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.

Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.

Financial support

We’re here to help

There are more options available if you ever need support to pay your bill. You might be able to access a payment plan or extensions. These details will also be on your bill.

Remember, if you can't pay the full amount at once, you can pay a smaller amount, any time, without a formal payment plan.

Payment plans
Find out if you’re eligible for a payment plan.
Payment extensions
You can apply for an extension if you need more time to pay your water bill.
Claim a concession
If you have a valid pension or health care card, you may be eligible to claim a discount on your water bill.
Support programs and grants
Find out if you’re eligible for a support grant to help you pay your water bill.

Do you get payments from Centrelink?

Use Centrepay to make regular deductions from your Centrelink payment. Centrepay is a voluntary and easy payment option available to Centrelink customers.

Go to servicesaustralia.gov.au/centrepay for more information on how to set up your Centrepay deductions.

Go to Centrepay
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Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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