An important update about your bill

Some customer bills have been delayed by technical issues. You will have four months to pay any late bill. You don’t need to do anything. Find out more.

Changes for builders, developers and plumbers

On this page

    We’ve switched to a single hub for your plumbing and development applications and bookings.

    Property Plus

    Property Plus is your one-stop shop to make a range of applications and service bookings online, 24 hours a day, seven days a week.

    Western Water Connect has now been switched off. Please register with Property Plus for all your property applications.

    Through Property Plus, you can safely and securely apply for:

    • advice on servicing requirements 
    • sewer and asset information 
    • single residential property plumbing 
    • urgent sewer repairs 
    • non-residential and multi-unit plumbing 
    • permission to build over or near an easement
    • information on water mains pressure and flow 
    • works and non-works development 
    • separate metering (check meters)  
    • hydrant permits and agreements 
    • Class A recycled water inspections*
    • water meter fitting bookings*

    *legacy Western Water region only

    We’re experiencing delays in processing plumbing and property applications. Please check our current application processing times. We apologise for any inconvenience.

    Visit Property Plus

    What's changed

    Read on to learn more about these changes and what they mean, whether you currently use Property Plus, Western Water Connect or both.

    I'm registered on Western Water Connect

    Property Plus has replaced Western Water Connect as GWW's single property applications and bookings hub. You'll need to register for Property Plus to submit applications and bookings. Western Water Connect has been switched off.

    We no longer accept paper-based application forms, so you can easily and conveniently submit everything online. We've also temporarily changed the way we collect fees for some services to payment upon invoice.

    I'm registered on Property Plus

    There’s no change to the way you submit applications and bookings for services on Property Plus. You can continue use the hub as normal with your existing log in details.

    I'm registered on both Western Water Connect and Property Plus 

    You will submit all your applications and bookings in Property Plus.
    All the services you previously used in Western Water Connect are available in the single hub.
    Property Plus will continue to work with your current log in details.

    I use Property Plus as a guest

    If you use Property Plus as a guest, you will need to create an account to submit applications and bookings.

    Frequently asked questions

    0

    Visit our registration page to create a Property Plus account. Registering is simple. You’ll need your mobile number, email and 10-digit Greater Western Water account number. If you don’t know your account number, you can leave this field blank. 

    Your Western Water Connect log in won’t work in Property Plus. You'll need to register for Property Plus to submit applications and bookings.

    Your Western Water Connect transaction history will not be visible in Property Plus. You can contact us at any time for a copy of your historical receipts.

    In June 2024 the Essential Services Commission (ESC) released their final decision on our first price submission as GWW, with new prices coming into effect from 1 July.

    Service fees and charges will now update to be consistent with the GWW determination, and other miscellaneous fees and charges will also be updated to reflect our price submission and pricing principles. These updated fees and charges are outlined in the prices we charge.

    Some fees can be paid upfront and others will be price upon application. Where applicable, fees will be shown upon lodgement.

    We no longer accept paper-based application forms. All applications must be submitted online through Property Plus.

    Yes. You can make bookings for meter fittings and recycled water inspections in the legacy Western Water region through Property Plus. For properties in the legacy City West Water region, bookings can continue to be made as usual with our service delivery partners: 

    Meter fitting bookings - call 1300 735 328 
    Recycled water connection inspection – call 1800 627 173

    We’ve prepared more information about specific changes for water carters. Read about the changes at Changes for water carters.

    We’re here to help make this change as smooth as possible. If you have a question, please email us or call 13 44 99.

    Find out more

    Changes for business customers
    Changes for water carters