Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
We serve some of the fastest-growing areas in Australia.
Over the next 30 years, our region’s population is expected to double. It’s a landscape that’s changing fast and we’re excited to welcome this diverse and growing community into our service area – adding to the almost 1.3 million residential and business customers already here.
Our service area
Previous service areas
On 1 July 2021, Western Water and City West Water joined to form your new water service provider, Greater Western Water. This map shows the previous Western Water and City West Water service areas.