Important customer updates

Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.

Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.

Public Interest Disclosure Procedure

We recognise the value of transparency and accountability in administrative and management practices

Greater Western Water is a public body subject to the Public Interest Disclosures Act 2012 (the Act).

The purposes of the Act include encouraging and facilitating disclosures of:

  • improper conduct by public officers and public bodies (including GWW) and other persons
  • detrimental action taken in reprisal for a person making a disclosure under the Act
Public Interest Disclosure Procedure (PDF 174.38 KB)
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Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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