Important customer updates

Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.

Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.

Suppliers and contractors

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    Our suppliers and contractors play an important role in helping us provide trusted water and wastewater services for our customers and community. 

    Tenders

    Our construction contracts and goods and services contracts are advertised through TenderLink. 

    Construction contracts are also advertised and managed through Buying for Victoria.

    Search TenderLink

    What we look for in suppliers

    We look for suppliers with values and principles that align with our own.

    Specifically, we look for suppliers who:

    • provide value for money
    • demonstrate integrity and transparency in business practices
    • are committed to sustainable practices and risk minimisation

    These standards inform our procurement policy and align with Victoria’s Social Procurement Framework.

    We also have three key social procurement outcomes:

    • opportunities for Victorian Aboriginal people
    • opportunities for Victorians with disability
    • women's equality and safety

    If you are tendering for construction contracts, you will need to be accredited with Greater Western Water.

    Lodging through TenderLink

    You can apply for open tenders through TenderLink. Each tender contains its own terms and conditions, lodgement closing time and other details you need for your submission.

    Check the closing time carefully because we can’t accept late lodgements.

     

    Register your interest

    Register your business with Buying for Victoria or TenderLink to be notified of new tender opportunities.

    Register for updates

     

    General procurement conditions 

    General conditions for the provision of goods and/or services (PDF 9.41 MB)

     

    Complaints

    We manage all complaints in a consistent, fair and transparent way in line with Victoria’s Social Procurement Framework.

    If you have a complaint about our procurement process, email the following details to our procurement team: 

    • your full name
    • your business name
    • the reason for your complaint
    • the outcome you’re looking for
    • any other information to help us resolve your complaint

     

    Accreditation and induction

    Our safety commitment extends to all suppliers and contractors who work with us. 

    We require all contractors and consultants who work for us to be accredited.

    Contractors who support our extensive capital works and maintenance programs must complete our contractor induction. 

    Applications and procedures

    Anyone working on any GWW infrastructure must follow specific safety procedures. Find out more by visiting our applications and procedures for contractors and suppliers page

    the australian aboriginal flag the torres strait islander flag

    Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

    ABN 70 066 902 467 Greater Western Water

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