Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
This report updates our customers and communities on the quality of bulk drinking water we supplied and the management of water quality at our local treatment plants.
The report describes the sources of our drinking water, how it is managed from catchment to customer tap so that it is safe to consume, and the outcomes of assessment against relevant standards, codes of practice and national guideline values.
Overview
Greater Western Water provides services to a population of 1.4 million people across an area of 3,700 square kilometres extending from Melbourne’s central business district and inner-west and north-west suburbs, through the Melton and Sunbury growth corridors to Bacchus Marsh, Myrniong and Macedon Ranges townships.
