Important customer updates

Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.

Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.

Managing your account

Potential customer privacy incidents

As part of the upgrades to our billing system, some customer details were migrated incorrectly. This has resulted in some bills being sent to outdated or secondary postal or email addresses.

This is an ongoing issue that we are working hard to fix.

Updating your account information helps us to keep your information secure. Log in to My GWW to make sure that your details are correct, including your name, address and contact information.

Learn how to protect your account
Log in to your account
Manage your account details online.
Manage your account online

My GWW is your new place to manage your water account from anywhere, 24/7
Update your contact details
Tell us if your name, mailing address or telephone number changes.
Switch to eBilling
You don’t need an online account to receive your bills by email – all you need is an email address.
Request a refund
Find out how to request a refund if you've over paid or have a credit on your account.
Life support machines and other priority support
If you’re a customer with additional needs, we can give you priority notice when your water supply is interrupted.
When someone passes away
When a Greater Western Water account holder passes away, we're here to help.

Need help paying your bill?

Find out about the different ways we can support you, including payment plans, payment extensions and discounts for concession card holders.
Get help
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Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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