Direct debit is a quick and easy way to pay your water bill.
Update on direct debit payments in full
Our direct debit in full service is currently paused due to a technical issue. We know this delay may be frustrating and we’re very sorry for the inconvenience. Thank you for your continued patience while we work to fix the issue.
In the meantime, you can pay your bills using our other payment options.
We're contacting impacted customers directly to provide updates and will give you plenty of notice before anything changes.
If you have a different payment arrangement, like a weekly, fortnightly or monthly plan, it remains active. These plans go for 12 months and will end automatically after that period. You can renew these any time by getting in touch with us.
If you need support with your bills, or if paying by direct debit in full isn't right for you anymore, we can help. Call our temporary direct debit support line on 1800 805 301, Monday to Friday, 8.30am–5pm to discuss all your payment and support options.
About direct debits
You can use direct debit to automatically pay your water bill from your bank account, in full or in smaller weekly, fortnightly or monthly instalments.
When you pay your water bill in full, we’ll withdraw the amount on the day your bill is due, so you’ll never miss a payment.
We’ll still send your water bills so you can check what you're paying for and make sure you've got enough money in your account.
Depending on the location of your property, you may notice a change in bank ID on your statements. There will be no impact to your payments.
If you're paying for more than one property using direct debit, your bank statement will have a line item for each account, with the different account numbers.
Setting up, changing or cancelling direct debit
To set up or change your payment arrangement, get in touch with our team. You can:
