Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
Direct debit is a quick and easy way to pay your water bill.
You can use direct debit to automatically pay your water bill from your bank account, in full or in smaller weekly, fortnightly or monthly instalments.
When you pay your water bill in full, we’ll withdraw the amount on the day your bill is due, so you’ll never miss a payment.
We’ll still send your water bills so you can check what you're paying for and make sure you've got enough money in your account.
Update on direct debit payments in full
Starting 21 April 2025, we’ll resume direct debit in full payments following a temporary pause. If you have an existing direct debit in full arrangement with us, any bills due from this date will be automatically debited on their due date. We’ll only deduct current charges on your bills due from 21 April 2025. Any outstanding balance from before this date won't be included. If you have previous amounts outstanding, you can use our other payment options.
Thank you for your patience while we resolved the system issue that resulted in the pause to this service.
Setting up, changing or cancelling direct debit
The easiest way to set up or change a payment arrangement is via the online portal My GWW. You can also to get in touch with our team. You can:
