Direct debit is a quick and easy way to pay your water bill.
You can use direct debit to automatically pay your water bill from your bank account, in full or in smaller weekly, fortnightly or monthly instalments.
When you pay your water bill in full, we’ll withdraw the amount on the day your bill is due, so you’ll never miss a payment.
We’ll still send your water bills so you can check what you're paying for and make sure you've got enough money in your account.
Update on direct debit payments in full
We’ll be resuming direct debit in full payments soon following a temporary pause. If you have an existing direct debit in full arrangement with us, we'll send you an email or letter to advise when your next direct debit in full will be deducted. Any outstanding balance from before this date won't be included. If you have previous amounts outstanding, you can use our other payment options.
Thank you for your patience while we resolve the system issue that resulted in the pause to this service. If you’d like to set up or change a direct debit or other payment arrangement, you can do this online at My GWW. If you'd like help setting this up, or have any other questions please contact us on our dedicated phone line 1800 805 301 from Monday to Friday 8.30am–5pm.
Setting up, changing or cancelling direct debit
The easiest way to set up or change a payment arrangement is via the online portal My GWW. You can also to get in touch with our team. You can:
