Some customer bills have been delayed by technical issues. You will have four months to pay any late bill. You don’t need to do anything. Find out more.
Direct debit is a quick and easy way to pay your water bill.
You can use direct debit to automatically pay your water bill from your bank account, in full or in smaller weekly, fortnightly or monthly instalments.
When you pay your water bill in full, we’ll withdraw the amount on the day your bill is due, so you’ll never miss a payment.
We’ll still send your water bills so you can check what you're paying for and make sure you've got enough money in your account.
Setting up, changing or cancelling direct debit
The easiest way to set up direct debit is to get in touch with our team. We’re available Monday to Friday between 8.30am and 5pm, except public holidays. You can:
