My GWW and credit card payments will be offline from 8pm Saturday 10 October to 1pm Sunday 11 October 2026 while we complete scheduled updates. During this time, you can still pay your bill using BPAY or Post Billpay. Call 13 44 99 for billing support on Sunday between 9am-5pm, or to report a fault or emergency anytime - 24/7.
Important customer update
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
If you can't pay your full bill amount all at once, you can pay a smaller amount, any time, without a formal payment plan. Just remember, any remaining balance is still due by its due date. If you ever need more time or support to pay your bill, GWW offers payment plans and extensions. To find out more, visit our Financial support page below.
Visit us in person
If you have a query you'd like to have resolved in person, you can book in a dedicated time with one of our friendly team members at our customer care days.