Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
We provide help to our customers who are experiencing financial hardship.
Greater Western Water (GWW) recognises that some people may experience financial difficulty. We also understand that it will vary in its degree and length depending on individual circumstances. GWW is committed to supporting those who are experiencing financial hardship.
You can read about our approach in the Customer Support Policy below.
