Changes for water carters

We've simplified billing and permit processes for water carters. These changes prioritise safety and align permit requirements for both drinking and recycled water carters working across our service region. Here’s what’s changed.

I’m a drinking water carter

Your bill

• We've introduced a new-look bill that's easier to read and understand.
• If you receive your bill quarterly, you'll now receive it monthly. You'll still have 21 days to pay. If you currently pay monthly, there's no change.

Accounts and permits

• You'll receive a new account number and permit number. If you currently have multiple account numbers and receive multiple invoices from us, we'll combine all charges into one invoice, on one account.
• There's no more permit expiry dates and annual fees. Your permit will remain active until you request to cancel. If you decide to cancel, you'll need to give us 14 days’ written notice.
• If you were previously required to display a truck sticker, you aren’t anymore. Ensure you carry a copy of your permit letter in the truck, as we perform routine spot checks.
• You're required to submit log sheets between the first and fifth day of each month, even if your usage was nil, to avoid a non-conformance fee (currently $82.22 per truck). Send log sheets to bulkwater@gww.com.au.

New hydrant user application process

• We no longer accept paper applications for truck permits and switching to our applications and booking hub, Property Plus. Read more about Property Plus on Changes for builders, developers and plumbers.
• If you've used Property Plus before but logged in as a guest, you'll need to register to use it. We'll then send you a customer ID, which you'll use to apply for new truck permits.
• Training is for all new hydrant users. Permit holders are accountable for any damage that may result from insufficient training. Read Becoming a drinking water carter and take the hydrant user permit questionnaire.

Annual backflow reports

• Backflow reports are due every 12 months. Regular backflow testing and reporting ensures the safety of our community's water supply. Failure to send your annual backflow report will result in the cancellation of your permit.

I'm a recycled water carter

Your bill

• We've introduced a new-look bill that's easier to read and understand.
• If you previously received your bill quarterly, you'll start receiving it monthly. You'll still have 21 days to pay. If you currently pay monthly, there is no change to your billing frequency or time to pay.

Your permit

• We've gotten rid of permit expiry dates and annual fees. Your permit will remain active until you request to cancel. If you decide to cancel, you'll need to give us 14 days’ written notice.
• If you're currently required to display a truck sticker, you won't be anymore. Ensure you carry a copy of your permit letter in your truck, as we perform routine spot checks.

Annual backflow reports

• Backflow reports are due every 12 months. Backflow reports ensure we can a safe and secure water supply. Failure to send your annual backflow report will result in the cancellation of your permit.