An important update about your bill

Some customer bills have been delayed by technical issues. You will have four months to pay any late bill. You don’t need to do anything. Find out more.

Request a refund or transfer

For refunds or transfers

You can request a refund or transfer if you have overpaid or have credit on your account.

Please note: You may be asked to provide proof of payment, if so it will need to include the following:

  • a refund into one bank account that has two account holders
  • a refund of a duplicate payment
  • a refund of a payment paid into the wrong account
  • if you are a third party on an account
  • a transfer from a joint account to a single account.

Our customer connect team are available Monday to Friday between 8:30am and 5pm, except public holidays.

To make a payment, visit our or call us on 13 44 99.

To report a fault or emergency, please call 13 44 99, 24/7.