Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
We're hosting customer care days across the region, where you can book in a time to get help in person.
If you’re unable to book an appointment online or drop in to a customer care day, our Footscray office will be open from 12 March and our Sunbury office from 17 March 2025, for assistance during business hours.