Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
This policy sets out how we deliver safe, reliable and quality drinking water to our customers.
This policy applies to all GWW employees, suppliers, delivery partners and contractors responsible for the management, treatment, operations, maintenance and monitoring of our drinking water supply network from catchment to tap.
