Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
We are committed to being an exceptional service provider that puts customers first and benefits the community.
This policy outlines how we seek to meet our responsibilities for, and provide assistance to, customers experiencing or affected by family and domestic violence.
It applies to customers identified by themselves, by GWW or an independent financial counsellor or case worker, as experiencing family and domestic violence.
