Some customer bills have been delayed by technical issues. You will have four months to pay any late bill. You don’t need to do anything. Find out more.
You can apply to work with us as an accredited consultant or contractor.
Accreditation is only required for contractors and consultants to be directly engaged by Greater Western Water (GWW). All contractors and consultants required to perform services at a GWW-owned site must have completed our accreditation process.
Sub-contractors do not have to complete GWW’s accreditation process but they do need to complete our induction process.
Find out about ARCUS and LinkSafe, the two systems we use for accreditation.
ARCUS
ARCUS is an online system used for all capital and maintenance work related to our network assets (pipes and pump stations) including:
reticulation sewers
reticulation or distribution water mains
main and branch sewers
pressure sewers
sewage pumping stations (pre-packaged) and rising mains
sewage pumping station (cast-in-situ) and rising mains
sewerage or water supply hydraulic modelling
water supply pumping stations and pressure control systems
storage structures
water harvesting structures
stormwater treatment systems
water supply renewals
risk overlay – ground conditions, high density or major crossing
a live sewer.
To be accredited through ARCUS, you need:
a registered quality system to either ISO 9001:2015 or civil contractors federation QMS (contractors only)
In some instances, we may contact referees or project auditors to verify your competency.
We’ll email or call you with the outcome of your application. If your application is successful, you’ll be asked to sign an accreditation deed. When you’ve signed the accreditation deed, your details will be added to our consultant and contractor list.
To discuss your application, please call our accreditation team on 13 44 99.
an act of critical non-conformance, such as a safety breach
one or more acts of major non-conformance.
To remove this suspension, you will need to undergo an audit and reference site check on your previous work, and demonstrate significant and embedded changes to prevent future non-conformance.
