Important customer update

Billing updates and customer privacy

We’re here to help with billing issues and potential privacy incidents. Learn more.

As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.

News

A person wearing a bright pink jacket and yellow gumboots crouches on straw bedding inside a farm shed, gently holding the head of a black-and-white calf. The calf touches noses with the person while another calf rests beside them. A corrugated metal wall forms the background.

Greater Western Water continues to invest in communities across Melbourne’s west

30 June 2026

Greater Western Water (GWW) has awarded approximately $180,000 in grants and sponsorships to 26 local community groups across Melbourne’s west.

Pentland Hills homes set to benefit from new network

2 July 2026
Pentland Hills residents are benefiting from more reliable, high quality drinking water following the completion of a major water infrastructure project near Bacchus Marsh.Greater ...

Your water news (winter–spring 2026)

1 July 2026
This edition focuses on practical ways we’re supporting customers through the cooler months while continuing to improve how we deliver our services. It includes ...

We’ve updated our prices and charges for 2026-27

1 July 2026
The Essential Services Commission (ESC) has approved Greater Western Water's updated prices and charges, which take effect from 1 July 2026.The prices you pay depend on ...

Greater Western Water continues its successful Customer Care Days into July

26 June 2026
Greater Western Water (GWW) will be running its Customer Care Days through July, hosting them across the Macedon Ranges, Melbourne, Moonee Valley and Wyndham local ...

A peek behind the scenes at Altona Recycled Water Plant

25 June 2026
Greater Western Water’s Altona Recycled Water Plant and its unique land art, A Forest for Australia, will once again open for public tours in ...

Works beneath your feet: Greater Western Water’s proactive mains cleaning program

19 June 2026
Greater Western Water’s (GWW) water main cleaning program is now underway across Melbourne’s west, forming part of the essential, often unseen work that ...
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Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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