Important customer update

Billing updates and customer privacy

We’re here to help with billing issues and potential privacy incidents affecting some customer accounts. Learn more and get support.

News

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Greater Western Water proposes further support for customers affected by billing issues

1 October 2025

We have offered an enforceable undertaking to the Essential Services Commission following the billing system issues that have affected many of our customers since May 2024.

Water supply change – Gisborne, Riddells Creek, Macedon, Mount Macedon and Woodend

21 October 2025
Over the next few days, we’ll be switching the water supply in Gisborne, Gisborne South, New Gisborne, Macedon, Mt Macedon and Riddells Creek from ...

Young artists celebrate water heroes in National Water Week poster competition

20 October 2025
Students from across Melbourne’s west have been recognised in this year’s National Water Week poster competition, sharing powerful messages about why every drop ...

Working together for Macedon Ranges’ water future

17 October 2025
Recent dry conditions in Victoria are a reminder that it's more important than ever for us to work together to protect our water supplies. That's ...

GWW recognised for innovation and collaboration at 2025 AWA Awards

17 October 2025
The AWA’s annual awards showcase and celebrate individuals and organisations that lead and inspire positive change to secure our water future. This year, GWW ...

1,000 trees planted for a Cooler, Greener West

21 August 2025
Greater Western Water (GWW), in collaboration with Wadawurrung Traditional Owners Aboriginal Corporation and Wadawurrung Nursery, has planted 1,000 native trees around Eynesbury Dam as part of ...

Tracking our performance against our customer commitments

15 August 2025
We’re sharing our customer outcomes performance report for 1 July 2024 to 30 June 2025, showing how Greater Western Water (GWW) is tracking against the commitments we made ...
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Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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