Important customer update

Billing updates and customer privacy

We’re here to help with billing issues and potential privacy incidents affecting some customer accounts. Learn more and get support.

News

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Greater Western Water proposes further support for customers affected by billing issues

1 October 2025

We have offered an enforceable undertaking to the Essential Services Commission following the billing system issues that have affected many of our customers since May 2024.

1,000 trees planted for a Cooler, Greener West

21 August 2025
Greater Western Water (GWW), in collaboration with Wadawurrung Traditional Owners Aboriginal Corporation and Wadawurrung Nursery, has planted 1,000 native trees around Eynesbury Dam as part of ...

Tracking our performance against our customer commitments

15 August 2025
We’re sharing our customer outcomes performance report for 1 July 2024 to 30 June 2025, showing how Greater Western Water (GWW) is tracking against the commitments we made ...

A statement from our Chair

8 August 2025
On behalf of the Board of Greater Western Water, I sincerely apologise for the ongoing frustration caused by problems with our new billing system.While ...

Connecting communities across the west

30 July 2025
Mwajuma arrived in Melbourne from Congo with her three young sons. Landing in a new country as a refugee often means starting with nothing – no ...

Greater Western Water gearing up to deliver final stage of major sewer upgrade in Melbourne CBD

30 July 2025
Greater Western Water is getting ready to construct 744 metres of sewer pipe underneath Melbourne’s CBD in a major project which will double the capacity ...

Planned outages for My GWW and credit card payments

25 July 2025
We're back online – My GWW and credit card payments are now available.Thank you for your patience while we made these updates. 24 July 2025We’re ...
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Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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