Important customer update

Billing updates and customer privacy

We’re here to help with billing issues and potential privacy incidents affecting some customer accounts. Learn more and get support.

News

Women folding clothing

Greater Western Water’s grants to support 28 community groups to thrive

24 June 2025

Greater Western Water's (GWW) Thriving Communities Grants and Sponsorship program is supporting 28 community groups to help make community projects, events and activities happen in 2025/26.

Altona Treatment Plant opening its doors and land art for Open House Melbourne

2 July 2025
Greater Western Water (GWW) is offering the public a rare opportunity to visit its Altona Treatment Plant, which includes an internationally recognised land art sculpture. ...

We’ve updated our prices and charges for 2025-26 

1 July 2025
The Essential Services Commission has approved Greater Western Water's updated prices and charges, which take effect from 1 July 2025.The prices you pay depend on where ...

Temporary water supply change – Gisborne, Riddells Creek, Macedon, Mount Macedon and Woodend

23 June 2025
On Monday 23 June, we’re switching the water source for Gisborne, Gisborne South, New Gisborne, Macedon, Mt Macedon, Riddells Creek and Woodend from Rosslynne Reservoir ...

Managing your water supply this winter

5 June 2025
As we enter the winter season and start to feel the days get colder, there are a few things you can do to make sure ...

Help shape how we engage with your community

2 June 2025
Greater Western Water is refreshing its Engagement Framework. We know our customers haven't always had the best experience engaging with us over the past year, ...

Melbourne Water and Greater Western Water collaborate to save endangered Yarra Pygmy Perch

29 May 2025
Melbourne Water and Greater Western Water have successfully completed a joint operation to refill a section of Deep Creek in the Macedon Ranges, aiming to ...
the australian aboriginal flag the torres strait islander flag

Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

Back to top