An important update about your bill

Some customer bills have been delayed by technical issues. You will have four months to pay any late bill. You don’t need to do anything. Find out more.

Changing an existing connection

Need to move a shower, toilet, sink or other fixture as part of your renovation? You might need to apply to change the location of your water or sewer connection.

A licensed plumber can carry out internal plumbing work for your renovation but you'll need our permission – and one of our accredited contractors – to change your property's water and sewer connections.

Refer to our metering and servicing guidelines for detailed information about our conditions.

How to apply

Use Property Plus to apply for a change to your existing connections, including:

Apply through Property Plus

Application times

We usually need at least 10 business days to process residential applications and 20 business days for commercial or multi-unit properties.

Please check current application times before you contact us for an update on your application.

Connecting a property
Connecting to recycled water