Important update: potential customer data breaches

Potential customer data breaches: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.

Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.

2030 Strategy

Our vision is for thriving people and Country. 

Our 2030 Strategy addresses the needs of our customers and community, while caring for Country. It captures who we are, our vision and purpose. It shows how we will work towards our commitments, including our 2030 net zero carbon target.

We’re guided by our vision for thriving people and Country.

This means we’ll deliver trusted water and waste services and we will support our communities economic, social, environmental and cultural potential.

Our focus will be:

  • delivering value for our customers
  • supporting communities to thrive
  • healing and caring for Country

We will do this by building a strong organisation, supported by our people, partnerships and progress. 

Greater Western Water 2030 Strategy (PDF 7.1 MB)
Who we are, our purpose and our vision for the future

 

the australian aboriginal flag the torres strait islander flag

Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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