Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
Our Drought Preparedness Plan incorporates actions that Greater Western Water will undertake to ensure that communities are prepared for the eventuality of drought.
This plan:
describes how we will prepare for and manage systems during extreme events
incorporates our Drought Response Plan
is an important mechanism which allows for the use of Greater Western Water’s Water Restriction By-law.
