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Important customer updates

Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.

Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.

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Maintenance and advice

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Faults and works
Maintenance and advice

Check for leaks

Checking for water leaks could save you hundreds of dollars a year.

Cleaning water mains

Cleaning your water mains helps ensure the quality of your drinking water.

Fixing a blocked sewer

Learn what not to flush to keep your pipes clear of blockages.

Prevent frozen pipes

Keep your water flowing in winter with these helpful tips.

Prepare for bushfire season

Find out who to call during a bushfire emergency, plus tips to prepare for the summer.

What to expect when there’s a fault in your area

Practical steps on what you can do if there is a fault or water outage in your area.

Notice something different about your water?

Our water is clean and safe to drink, without needing further treatment. But sometimes your water may look, smell or taste different than usual.

Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

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Accounts and billing
Faults and works
Building and development
- Building
- Development
Water and waste
About
Contact