Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Before you contact us for a booking make sure you have:
Check our metering and servicing guidelines for relevant installation and assembly information and diagrams.
Please contact our Meter Services Contractor on 1300 735 328 to arrange your water meter fitting.
You will need to provide your PIC number or reference number.
If we visit your property and it is not ready for a water meter, you will have to pay for another visit.
