Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
Managing your bills is easier if you can pay when it suits you.
You can set up a payment plan to suit your needs, including:
Setting up a direct debit arrangement to automate your payments. View more details on the Direct debit page.
Paying by regular instalments on an agreed schedule via an EasyWay payment plan. You can contact us to set this up.
Generally, we can only set up an EasyWay payment plan if you’ve had a Greater Western Water account for 12 months or more. If your account is less than 12 months old, call us on 13 44 99 to talk about your options.
Remember, if you can't pay the full amount at once, you can pay a smaller amount, any time, without a formal payment plan.
