Understanding your bill
We’ve updated your water bill so it is now easier to read and understand.
Understanding your bill
We’ve designed your Greater Western Water bill so it’s easy to read. Watch this short video highlighting the important parts of your bill.
To understand these charges in more detail, visit our Prices and charges explained page.
Residential water bill
Here's an example of a typical residential water bill:
First page of your bill
The first page of the bill has important information like personal details, bill amount and due date.
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Your 10 digit account number, address, the invoice number and date of issue.
The total amount due, including the balance of any previous unpaid bills and the current bill. Payments received are deducted from the balance.
The due date for the current bill’s charges. Previous bills are due by their due date.
This table shows how much water has been used during this billing period and compares usage to previous billing periods. It’s a great way to track how much water is being used.
A list of the different ways to pay the bill.
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Detailed water usage and charges for this bill and previous bills, plus the water meter number and network charges. See prices and charges.
The 'E' means we've estimated your bill because we couldn't access your water meter. To read your water meter, we need to be able to find it safely and easily. Learn how you can help make your water meter accessible on our reading your water meter page.
These explanations give you more information about each of the charges in the table. The explanations and table sections are numbered so you can find the information you need.
Here’s how you can get in touch if you have any questions or need support paying your bill. You will also find information here about getting help in different languages and the National Relay Service.
