Important customer updates

Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.

Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.

Locating pipes and assets

You'll need to locate nearby water and sewer assets if you're planning to build or renovate. Find out how to get that information. 

Locating nearby water and sewer assets before you start to build will help you avoid costly repairs and disruptions to your property, neighbouring properties, local businesses, roads and public spaces.

We can provide important information about:

  • nearby water and sewer pipes and assets

  • your property’s sewerage pipes.

     

Locating nearby assets

Apply online for information about water and sewer assets on or near your property.

Apply through Property Plus

Requesting an internal property sewerage plan

An internal property sewerage plan shows sewerage drains on your property.

Request an internal property sewerage plan.

Application times

We usually need at least 10 business days to process applications.

Check current application times before you contact us for an update on your application.

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Works by other authorities
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Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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