Some customer bills have been delayed by technical issues. You will have four months to pay any late bill. You don’t need to do anything. Find out more.
If you’re a customer with additional needs, we can give you priority notice when your water supply is interrupted.
We can offer you additional support if:
you use a life support machine at home
someone in your household uses a life support machine
you need a continuous water supply for other reasons.
What kind of support do we offer
We’ll contact you directly:
when there is an unplanned interruption to your water supply
at least four days before a planned interruption to your water supply.
You may also be able to get a free water allowance.
How to register your household
Generally, your health service provider will tell us about your situation. Your health service provider could be your doctor, nurse or hospital social worker.
If you’re not sure whether your health service provider has registered your household for priority support, contact us:
