An important update about your bill

Some customer bills have been delayed by technical issues. You will have four months to pay any late bill. You don’t need to do anything. Find out more.

Buying and selling a property

Managing your water account when you buy or sell a property is easy – your conveyancer or solicitor will do most of the work. Here's what you need to know.

When you sell a property

You don’t need to do anything to close your account when you sell your property.

Your solicitor or conveyancer will contact us to request an Information Statement, which shows any outstanding charges that will be included in the settlement.

We won't send you a final bill. After settlement, your solicitor or conveyancer will send us a Notice of Disposition, which we'll use to transfer the account to the new owner.

You will need to cancel any payment arrangements or concessions you have for your account.

When you buy a property

You don’t need to do anything to open an account with us when you buy a property in our service area.

Your solicitor or conveyancer will contact us to request an Information Statement and potentially a special meter read. These show any outstanding charges at the property that will be adjusted at settlement.

The previous owners won’t be sent a final bill. Any outstanding debts at settlement will be transferred to you as the new property owner.

After settlement, your solicitor or conveyancer will send us a Notice of Acquisition, which we'll use to set up your account. This can take up to eight weeks from settlement.

We won't turn the water off before you move in, so you only need to contact us if you want to apply for a concession or provide another mailing address.

We're available Monday to Friday between 8.30am and 5pm, except public holidays.

 

Request an information statement
Register for an online account
Set up direct debit