Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
Greater Western Water (GWW) is reminding customers to help keep their account information safe and be alert for scams.
We're always working to protect your personal and financial information, and GWW’s Manager Customer Experience, Rohan Charrett, is encouraging customers to stay vigilant too.
“Delivering services you can trust includes keeping your information safe and secure, and helping you recognise and report scams.
“Our cybersecurity team monitors for scams and it’s important that our customers can spot the warning signs too,” he said.
“Unfortunately, scammers are always trying new approaches to capture people’s money or information – it's important to always check you are paying the correct business when you receive a bill.”
How can you be sure your water bill is from us?
Electronic bills only come from our official email address ending in @gww.com.au
All bills include your unique customer account number
You can securely manage your account and pay your bill online at gww.com.au
If you receive a suspicious bill or request for information, please check it with us by using a trusted source – call 13 44 99 or go to gww.com.au/contact.
Be scam aware and stay safe
For more information about protecting yourself from scams or to report a scam, visit scamwatch.gov.au
