Important update: potential customer data breaches

Potential customer data breaches: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.

Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.

Welcome to Greater Western Water

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Melbourne’s Annual Water Outlook

The annual water outlook shows water supplies remain secure, with a focus on saving water to ensure a reliable supply for the future.

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Understanding your bill

We’ve updated your water bill so it is easier to read and understand.
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Manage your account online

Your new online account, My GWW, will give you more control and flexibility to manage your account securely online. Learn more.
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Customer outcomes performance reports

We stay accountable to you by reporting against our agreed customer outcomes.
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Understanding your bill

We’ve updated your water bill so it is easier to read and understand.
A tradesman is sitting at a desk looking at a laptop computer, the desk also holds property plans an electric drill and several other tools of trade.

Changes for builders, developers and plumbers

We’ve moved to Property Plus - a single hub for your plumbing and development applications and bookings.
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Trade waste

Trade waste is liquid waste that's generated by a food or industrial business. If your business generates trade waste, you'll need a trade waste agreement.

24/7 support for faults and emergencies

Check for faults and interruptions we are working on and find out about improvements that are happening in our service area.

View the outage map or report a fault
Find out about our upgrades and projects
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Trusted water services for our communities and future generations

We are Greater Western Water. We deliver you one of life’s most vital elements: water. Seamlessly, every moment of every day, for everybody. We take great care and pride in ensuring reliable, consistent service, one that moves from the heart of our operations to the heart of where it matters most for you.

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We take great care and pride in delivering one of life's most vital elements: water. Inspired by our waterways, the contour of our land and the spirit of our country. Together we can grow and enrich our vibrant community. From growing industries, to our individual customers, Ensuring we are here, for the moments that matter. Our actions... Our impact... We are bold, diverse and ever changing. We are... Greater Western Water. This is the beginning of our story. Greater Western Water.

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Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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