An important update about your bill

Some customer bills have been impacted by technical issues. We’re here to help with flexible payment options and support. Find out more.

Welcome to Greater Western Water

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Melbourne’s Annual Water Outlook

The annual water outlook shows water supplies remain secure, with a focus on saving water to ensure a reliable supply for the future.

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The Werribee River, photograph taken from the bank so showing the deep blue colour of the water and the sun highlighting the red rocks making up the bank of the river.
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Manage your account online

Your new online account, My GWW, will give you more control and flexibility to manage your account securely online. Learn more.
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Customer outcomes performance reports

We stay accountable to you by reporting against our agreed customer outcomes.
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Enforceable Undertaking

We are committed to better protecting the privacy of our customers.
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Understanding your bill

We’ve updated your water bill so it is now easier to read and understand.
A tradesman is sitting at a desk looking at a laptop computer, the desk also holds property plans an electric drill and several other tools of trade.

Changes for builders, developers and plumbers

We’ve moved to Property Plus - a single hub for your plumbing and development applications and bookings.
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Trade waste

Trade waste is liquid waste that's generated by a food or industrial business. If your business generates trade waste, you'll need a trade waste agreement.

24/7 support for faults and emergencies

Check for faults and interruptions we are working on and find out about improvements that are happening in our service area.

View the outage map or report a fault
Find out about our upgrades and projects
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Trusted water services for our communities and future generations

We are Greater Western Water. We deliver you one of life’s most vital elements: water. Seamlessly, every moment of every day, for everybody. We take great care and pride in ensuring reliable, consistent service, one that moves from the heart of our operations to the heart of where it matters most for you.

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We take great care and pride in delivering one of life's most vital elements: water. Inspired by our waterways, the contour of our land and the spirit of our country. Together we can grow and enrich our vibrant community. From growing industries, to our individual customers, Ensuring we are here, for the moments that matter. Our actions... Our impact... We are bold, diverse and ever changing. We are... Greater Western Water. This is the beginning of our story. Greater Western Water.

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