EasyWay terms and conditions
Applying for an EasyWay payment plan
Only the legal owner of the property or the financially responsible tenant who are properly authorised, or a person authorised as an authority to act on behalf of the owner or tenant, are eligible to enter into an EasyWay payment plan on the property account.
EasyWay payment plan calculation
Your EasyWay payment plan is calculated by reviewing your account balance, your historical usage and an estimate of your costs over the period of the payment plan. For example, if your payment plan is for 12 months, the amount is then split into equal installments depending on the frequency of your payment (52 installments for weekly, 26 installments for fortnightly or 12 for monthly).
Bills
You will continue to receive your bill every three months showing payments received and current charges. While you continue to make the regular agreed payments, there is no need for payment in full.
Duration of your EasyWay payment plan
You should review your plan at least once every 12 months, or when your circumstances change, such as an increase in water usage.
Unless your plan is cancelled, or you discontinue your Greater Western Water service, your EasyWay payment plan installments will continue.
Changes in circumstances
It is your responsibility to check your bill to make sure your payments meet the cost of the water and/or sewer services provided to you. You can contact Greater Western Water to change your EasyWay payment plan amounts.
Payments
If you are unable to make an agreed payment you must contact Greater Western Water before the payment date to discuss options.
If your usage changes, you need to contact Greater Western Water to update your payment amount. If you do not contact Greater Western Water, Greater Western Water may contact you to discuss increasing your payment where required.
Reminders may be issued if you fail to pay the agreed amount on the nominated day/date.
If the agreed amount is not paid on time your EasyWay payment plan may be cancelled and recovery action taken for any overdue amount.
While your EasyWay payment plan is active, there will be no recovery action taken.
Managing your EasyWay payment plan
You can cancel your EasyWay payment plan at any time by contacting Greater Western Water.
Greater Western Water may immediately cancel your EasyWay payment plan if:
- you are the owner of the property and you sell your property
- you are a tenant and you move out of the property
- you have breached any part of these terms and conditions
- Greater Western Water reasonably believes you are likely to breach any part of these terms and conditions.
Greater Western Water reserves the right to review your EasyWay payment plan. Greater Western Water may, at its sole discretion elect to cancel your EasyWay payment plan if it is satisfied that the payment amount will not meet the cost of the water services provided to you.
If your EasyWay payment plan is cancelled (by you or Greater Western Water):
- any amounts owing by you to Greater Western Water will be immediately due and payable to Greater Western Water within 7 business days
- all Greater Western Water's standard account terms will apply including normal recovery processes on all outstanding amounts.
You may be required to make full payment of any amounts owing before another EasyWay payment plan is accepted.
Greater Western Water is not required to offer an EasyWay payment plan if you have had two EasyWay payment plans cancelled due to non-payment in the past 12 months. Greater Western Water reserves the right to amend these terms and conditions or discontinue providing EasyWay any time upon providing you reasonable notice.
