Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
Learn about our water services and recycled water plants. Read about how we are supporting liveability, wellbeing and prosperity across our service area, as well as some upcoming changes to your billing experience.
In this edition:
Billing frequency changes
Customer charter changes
Parks charge changes for some of our customers
Victoria Street water mains get an update
Learn about our recycled water plants
National Water Week poster competition
Some interesting statistics on our drinking water supply
