Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
Learn about your new billing experience and how we're supporting you through these changes.
Read about our Thriving Communities grants and sponsorships program, which is supporting Melburnians in need and how we're upgrading infrastructure across our service area to ensure a safe and secure water supply, now and in the future.
In this edition:
Your new-look bill
My GWW is your new online account
Choosing the most secure payment method
Changes to the parks charge
The Royal Parade water main upgrade is complete
How a Thriving Communities grant is helping Melburnians in need
