Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
Learn about the function of our Altona Treatment Plant and the team in charge. Read about our mid-year performance update, how to avoid block sewers, understanding your water bill and why you should carry a reusable water bottle.
In this edition:
what happens at our Altona Treatment Plant?
our mid-year performance update – how we are doing
how to avoid a blocked sewer
everything your bill pays for
Choose Tap – access Melbourne’s world-class water on the go
